1. Milestone Sign-Off & Escrow Protection

For Fixed Project Cost engagements, milestone payments are approved only upon successful staging verification. If a deliverable fails to meet agreed technical specifications, Hancerz Services will perform revisions at zero additional charge until milestone sign-off is achieved.

2. Virtual Office Talent Replacement Guarantee

If dedicated talent assigned under our Virtual Office model does not meet performance expectations within the first 14 days, Hancerz Services provides an immediate replacement specialist at no extra onboarding charge.

3. Retainers & Hourly Billing

Hourly billing is invoiced solely for recorded hours. Retainer subscriptions can be paused or cancelled anytime with a 14-day notice directly on WhatsApp.

4. Dispute Resolution Desk

We are dedicated to total client satisfaction. Our executive desk is accessible 24/7 on WhatsApp at +1 (331) 227-7772 or via email at [email protected].